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Home Help—Veterans' Independence Programme

Home Help may be able to support you at home with normal household chores.

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Who can get this

You may be able to get this if you:

  • have Qualifying Service, and
  • are assessed as needing it to stay independent in your home.

Qualifying Service explained

What you can get

The maximum amount of help for household chores is 2 hours a week. This support may be increased in exceptional circumstances.

Household chores may include:

  • Cleaning kitchen surfaces
  • bathroom and toilet cleaning including ensuite
  • mopping floors
  • tidying
  • vacuuming and dusting
  • interior window washing (to a maximum height of two metres, using a small step ladder or chair)

We partner with Paramount Services to deliver home help to you.

What's not included

Activities that are not available through VIP services:

  • bed making
  • laundry service
  • external window cleaning
  • health and safety risks, such as moving heavy objects, cleaning things at height, or using faulty equipment
  • cleaning up after guests 
  • support of statutory holidays.
How to apply

This support is provided as part of the Veterans' Independence Programme (VIP).

Apply through the Veterans' Independence Programme

What happens next

After you apply we'll:

  1. contact you to confirm we've received your application
  2. start the decision-making process
  3. keep you informed on the status of your application.

If we need more information, we'll get in touch with you.

How we make decisions


If you receive Home Help through VIP, you can contact the provider (Paramount) directly.


Find out more

Contact us for more information

We strive to be transparent. If you want to know how this entitlement is administered you can read the policy.

Veterans' Independence Programme policy [PDF, 430 KB]