How to make a claim
If you are a veteran with qualifying service, there are a number of ways that you can claim for support.
If you have an injury or health condition that you think relates to your qualifying service, we may be able to help.
How to make a claim
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Step 1 Ask for a claim form, or download one online
You can download a form to your device.
Complete list of our forms online
Contact us to find out which form you should use and what else you might need to do.
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Step 2 Fill out the claim form
- Print the form if needed.
- Make sure you complete all required sections — including the signature, documents and copies of identification if required.
- Ensure your GP has completed their section and attached relevant medical reports.
- The more information you can provide, the quicker we can process your claim.
- You may be able to fill out the form digitally, depending on your software.
Tip: Use the checklist on the form to see what steps to take and what documents to include.
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Step 3 Send us your completed claim form
You can send either a digital or paper copy of your completed form.
To email us a digital copy of your claim Email the form and any supporting documents to:
Make sure your attachments follow our guidelines. For example, the total size of the files in your email must be under 15MB.
To send us a paper copy of your claim Send the form and any supporting documents to:
Veterans' Affairs
PO Box 5146
Wellington 6140
New Zealand
What happens next?
We will let you know that we have received your claim.
While you are waiting for your claim to be processed
Once you have sent us your claim, you should continue to get any treatment you need through your medical practitioners.
Keep receipts for any treatment you pay for during this time. We may be able to reimburse you for some treatment costs if your claim is accepted.