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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    Entitlements, services, and support
    Eligibility for these entitlements, services, and support will depend on your own circumstances.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
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    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
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    Information on payment rates and dates.
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    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
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    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
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    Information on processing times, how to make a claim, and what happens next.
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    Read some of our key pages in te reo Māori.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
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    How to invoice us to ensure we pay you quickly and correctly.
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    Information for healthcare professionals providing treatment to our clients.
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    Guidance for councils and local authorities relating to services cemeteries and memorials
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    Forms for our clients, family and whānau, and our providers.
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    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.
    Transition Health Check
    A post-release health assessment for veterans.
    We will be using ProCare to reimburse treatment costs in 2026
    We will be changing the provider for claiming and reimbursing medical and pharmacy costs associated with a veteran’s service-related condition.
Check Your Eligibility
Check Your Eligibility

From 1 April 2026, reimbursements for GP and prescription charges will be processed by ProCare

Procare Appointment

On 1 April 2026, the providers for invoicing Veterans’ Affairs for veterans’ GP consultations and prescriptions will change from Green Cross to ProCare. This change was made following a standard Government procurement process.

As before, we will pay for a veteran’s GP consultation and any prescriptions resulting from it if they are related to an accepted condition that is listed on the veteran’s Treatment Card.

For veterans, the only change will be that their GP will provide them with a voucher for their prescription to show to their pharmacist. The voucher informs the pharmacist about how to be reimbursed for the veteran’s prescription charges.

For Viet Nam veterans, the change to ProCare will not affect the Annual Medical Assessment in any way.

We will begin communicating this change to veterans in March. Prior to those communications, ProCare will be reaching out to GP practices and pharmacies to inform them of the change.

GP practices and pharmacies will be asked to sign up to ProCare’s platform so that reimbursements can be made by ProCare.

Practices and pharmacies can still receive veteran appointments and prescriptions after 1 April if they aren’t on ProCare’s system, but ProCare and Veterans’ Affairs are encouraging them to sign on to ProCare’s platform to expedite their payment.

For any questions about the ProCare platform, please email veteran.services@procare.co.nz

Date

27 January 2026

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Last Modified: 27 January 2026
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