Invoicing us

Follow the specific instructions for audiologist invoices. 

Invoice instructions for audiologists

Since 1 April 2026, ProCare Network now processes invoices on our behalf for services provided to veterans by GPs and pharmacies within NZ.

If you are already registered with ProCare, they will have sent you the information you need to be able to claim through ProCare for the costs of services you have provided to veterans.

If you have not yet registered with ProCare, you should do so now to help ensure that you get paid correctly and on time.  You can contact ProCare directly at:

• Email veteran.services@procare.co.nz
• Phone 0800 776 2273

On our behalf, ProCare will pay you on the 20th (or following business day) of the month after they have received your invoice.

GPs and pharmacies who were previously sending their invoices to Green Cross Health should have sent all invoices for services provided to veterans up to 31 March 2026 to Green Cross Health by 14 April 2026 for processing and payment.

If you did not send your pre 31 March 2026 invoice(s) to Green Cross Health by 14 April 2026, you will now need to send these direct to Veterans’ Affairs at contractpayments@nzdf.mil.nz  We will then process these for payment.

Your invoice will be processed by the NZ Defence Force's Defence Commercial Service group.

Our payment terms

If you have a contract with us, it will state the payment terms.

If you don't have a contract with us, we'll send you a purchase order that includes the:

• purchase order number
• type of service we require
• amount of the service we need
• date range we’ll need the service.

Our standard purchase order terms and conditions terms will apply. This means:

• we can't pay for services above the purchase order value without prior approval
• we'll make payment by the 20th of the month after we have received your invoice.

For example, if we receive an invoice in January, it will be paid on 20 February.

NZ Defence Force Purchase Order Terms and Conditions(external link)

Sending us your invoices

We prefer to receive invoices electronically — it's quicker and reduces the impact we have on the environment.

When you send your invoice to us, you must note the purchase order number on the invoice itself. If you don't, it will slow down the payment process.

Make sure attachments are in a common file format — preferably as a PDF. 
The total size of the files in your email must be under 15MB.

If you have a purchase order number but are unable to send your invoice electronically, you can send it to:

NZ Defence Force Accounts Payable
Private Bag 904
Upper Hutt 5140

All accounts payable queries should be sent to vanzaccounts@nzdf.mil.nz

How we'll pay you

Our payment method is electronic funds transfer. This means we make payment directly to your designated bank account.