How to invoice us
If you're a doctor or pharmacy in NZ
Green Cross Health process invoices on our behalf for services provided by doctors and pharmacies within NZ.
You need to send your invoice details to Green Cross in a specific format. This helps ensure you get paid correctly and on time. If you haven’t sent an invoice to Green Cross Health before, you should get in touch with them to discuss their requirements.
On our behalf, Green Cross Health will pay you on the 20th of the month after they have received your invoice.
If you're another type of provider or located outside of NZ
Your invoice will be processed by the NZ Defence Force's Defence Commercial Service group.
Our payment terms
If you have a contract with us, it will state the payment terms.
If you don't have a contract with us, we'll send you a purchase order that includes the:
- purchase order number
- type of service we require
- amount of the service we need
- date range we’ll need the service.
Our standard purchase order terms and conditions terms will apply. This means:
- we can't pay for services above the purchase order value without prior approval
- we'll make payment by the 20th of the month after we have received your invoice.
For example, if we receive an invoice in January it will be paid on 20 February.
NZ Defence Force Purchase Order Terms and Conditions(external link)(external link)
Sending us your invoices
We prefer to receive invoices electronically—it's quicker and reduces the impact we have on the environment.
When you send your invoice to us, you must note the purchase order number on the invoice itself. If you don't, it will slow down the payment process.
There are strict rules for what files, and their sizes will be let through our email system.
Read a guide on how to reliably send invoices to us by email(external link)(external link)
If you have a purchase order number but are unable to send your invoice electronically, you can send it to:
NZ Defence Force Accounts Payable
Private Bag 904
Upper Hutt 5140
All accounts payable queries should be sent to email@example.com
How we'll pay you
Our payment method is electronic funds transfer. This means we make payment directly to your designated bank account.
Sort out a problem with a payment
If we have not paid you, check when you sent your invoice. If you believe you should have received payment from us then get in touch with our Business Services team.