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Mission: Feedback
The reports are open for viewing to the public. Reports and findings from Mission: Feedback The Veterans' Advisory Board, an independent advisory board to the Minister for Veterans is leading this...
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How we treat your information and privacy
Your privacy is important to us We value the privacy of information that we receive. We follow best practices to comply with the Privacy Act 2020. Read more about the Privacy Act 2020 (external link)...
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Deployment review
The deployment review is closed The review of deployments has ended and we are no longer accepting submissions. Thanks to everyone who made a submission. Correction made on 13 February...
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Veterans' Support Act 2014 and Statement of Principles
Background Before the Veterans' Support Act 2014, we used the War Pensions Act 1954 The War Pensions Act 1954 outlined the services to be provided to veterans, and the payment of pensions for injury...
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Saving her team and their families — Dr Ellen Nelson
Dr Ellen Nelson and her team spent 10 months to get her former Afghan team members and their families out of Afghanistan after the country had fallen. Ellen joined the New Zealand Army in 2003 as an...
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Treatment
We put your GP at the centre of your treatment. This gives your GP a broad view of your health and ensures that any treatment plans take into account all the conditions that you might have. Treatment...
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Satisfaction surveys
2025 client satisfaction survey From 9 June to 7 July 2025, PublicVoice contacted clients by telephone to ask for their feedback on a variety of topics. 533 clients were contacted. The final sample...
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Bill Russell: From stamps to signaller and back again
From beginning his career with NZ Post to initiating a veteran stamp series, and from installing a radio system for the NZ Army and then joining up, Bill Russell’s life is one of crossing paths of...
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Veterans' Independence Programme
From 13 March 2024, we are suspending the Veterans’ Independence Programme (VIP) for new clients without a service-related condition. The suspension will last for one year (until March 2025). There...
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Work Plan
The following work plan shows the actions we plan to take so that rehabilitation will be a positive and effective experience for our veteran clients. It will be regularly reviewed to ensure that...