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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    Entitlements, services, and support
    Eligibility for these entitlements, services, and support will depend on your own circumstances.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
    How we'll work with you
    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
    Your rights and responsibilities
    ​We want to make sure you have the best possible experience when you deal with us.
    Payments
    Information on payment rates and dates.
    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Other benefits
    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
    Information about claims
    Information on processing times, how to make a claim, and what happens next.
    Te reo Māori
    Read some of our key pages in te reo Māori.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
    Invoicing us
    How to invoice us to ensure we pay you quickly and correctly.
    Treating our clients
    Information for healthcare professionals providing treatment to our clients.
    Councils and local authorities
    Guidance for councils and local authorities relating to services cemeteries and memorials
    Forms
    Forms for our clients, family and whānau, and our providers.
    Audiologists
    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.
    Transition Health Check
    A post-release health assessment for veterans.
    We will be using ProCare to reimburse treatment costs in 2026
    We will be changing the provider for claiming and reimbursing medical and pharmacy costs associated with a veteran’s service-related condition.

Search results

Displaying 511-520 of 703 results for "Operational service"

  • Our phone line will be closed on Tuesday 15 March

    Our phone line will be unavailable on Tuesday 15 March 2022 until 12pm. During the outage, you can still: email us leave a message or call after 12pm.  Contact us Payment dates There is no...

  • More benefits available for veterans through Force 4 Families

    Do you have investments and are concerned at the low returns you are currently receiving from the banks? Then have a look at the NZDF FlexiSaver Scheme. This is a managed fund with a range of...

  • VAB Report — Better recognition of service people (serving and former) and their whānau

    The Minister for Veterans asked the Veterans’ Advisory Board (VAB) to provide her with advice on how New Zealand may better recognise military veterans who have served New Zealand through:...

  • Helping veterans get the most from a GP consultation

    In September, a Veterans’ Affairs poster will go up in many GP offices around New Zealand. The poster aims to remind veterans to tell their GP that they have served. We would like the relationship...

  • Veterans of foreign militaries

    To be eligible to get support from Veterans' Affairs New Zealand you need to have Qualifying Service in the New Zealand's Armed Forces. This is a requirement of the Veterans' Support...

  • Our people, your Veterans’ Affairs—Alma Shaw

    VA News sat down to talk with Alma Shaw, a Policy Advisor here at Veterans’ Affairs. Can you describe a typical day at VA? Much of my work is demand driven. My official title is ‘Policy...

  • Mental health treatment

    If there's an immediate risk of harm to yourself or others ring the police—111. If you want to talk about your current situation with someone, get in touch with one of our partners. Support...

  • Update on the RNZRSA COVID-19 fund

    The Royal New Zealand Returned and Services’ Association (RNZRSA) received a Government grant of $2 million in September 2020. Due to the large number of applications, RNZRSA are now only accepting...

  • Highest crowd numbers at Gallipoli since centenary

    The passage of time has not deterred thousands from returning to Anzac Day services in Gallipoli, Türkiye, with the highest crowd numbers seen since the 2015 centenary of the doomed World War I...

  • Te reo Māori

    As part of our commitment to te tiri o Waitangi and te ao Māori (Māori world view), 15 pages are now available in either English or te reo Māori. These pages are the most viewed and most useful. For...