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• Responding to increased COVID-19 Alert Levels

  New Zealand's Alert Levels changed at 12 noon on Wednesday 12 August. Your Alert Level will depend on where you are in New Zealand. Auckland moved to Alert Level 3 at 12 noon on Wednesday 12...

• Child Care payment rates

  Weekly payment Child Care is calculated as a weekly financial support and paid: every two weeks within NZ, or every four weeks outside of NZ. All payment rates are before tax. Payment rates are in...

• Countering foreign interference and espionage

  On 27 November 2025, the Crimes (Countering Foreign Interference) Amendment Act 2025 was passed to strengthen New Zealand’s ability to respond to foreign interference and espionage. To counter...

• What to expect after you have made a claim

  Step 1 We receive and acknowledge your claim We will send you a letter acknowledging that we have received your claim. We will let you know if we need any more information. Step 2 We check your claim...

• Privacy when you use our site

• Changes to the list of Statements of Principles and names of conditions, August 2021

  On 5 August 2021 changes were made to: the list of Australian Statements of Principles that apply in New Zealand the list of accepted late-onset conditions. Statements of Principles The Statements of...

• Qualifying Service

  Introduction to Qualifying Service There are two types of Qualifying Service: Qualifying Routine Service Qualifying Operational Service. You don't need both types of Qualifying Service to get...

• Change to the list of Statements of Principles, February 2022

  On 11 February 2022 changes were made to the list of Australian Statements of Principles that apply in New Zealand. Statements of Principles The Statements of Principles are a tool to determine if an...

• Changes to the list of Statements of Principles, 10 December 2020 2020

  On 10 December 2020 a change was made to the list of Australian Statements of Principles that apply in New Zealand. The Statements of Principles are a tool to determine if an injury, illness or death...

• Payment delay for clients with Australian bank accounts

  Updated 2.10pm, Tuesday 28 May 2019 We are aware of an issue with our payment system. The issue has caused clients, who receive payments from us into an Australian bank account, to not be paid...