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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    Entitlements, services, and support
    Eligibility for these entitlements, services, and support will depend on your own circumstances.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
    How we'll work with you
    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
    Your rights and responsibilities
    ​We want to make sure you have the best possible experience when you deal with us.
    Payments
    Information on payment rates and dates.
    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Other benefits
    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
    Information about claims
    Information on processing times, how to make a claim, and what happens next.
    Te reo Māori
    Read some of our key pages in te reo Māori.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
    Invoicing us
    How to invoice us to ensure we pay you quickly and correctly.
    Treating our clients
    Information for healthcare professionals providing treatment to our clients.
    Councils and local authorities
    Guidance for councils and local authorities relating to services cemeteries and memorials
    Forms
    Forms for our clients, family and whānau, and our providers.
    Audiologists
    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.
    Transition Health Check
    A post-release health assessment for veterans.
    We will be using ProCare to reimburse treatment costs in 2026
    We will be changing the provider for claiming and reimbursing medical and pharmacy costs associated with a veteran’s service-related condition.

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  • Weekly Compensation payment rates

    Weekly payment Weekly Compensation is calculated as a weekly financial support and paid: every two weeks within NZ, or every four weeks outside of NZ. All payment rates are before tax. Payment rates...

  • Holiday closures for VIP service providers

    Some of our VIP service providers will be taking a break or working with limited staff over the Christmas and New Year period. If you need to contact one of the providers over this time, please call...

  • New veterans' support centre in Tauranga

    A new support centre has opened for veterans and families in the Tauranga and Western Bay of Plenty regions. The new centre, at Chadwick House on Chadwick Rd, in the suburb of Greerton was opened on...

  • Mentioned in Despatches

    In February the Governor-General, Her Excellency the Rt Hon Dame Patsy Reddy, made formal presentations to veterans of the Vietnam War who were Mentioned in Despatches (MID). The presentations...

  • Some payment rates have increased from 1 July

    Our payment rates increase slightly every year, in line with inflation and other factors.  Some rate changes happen on 1 April, and the rest change on 1 July.  On 1 July 2023, the following...

  • Anzac Day 2020

    We'll be closed on Monday 27 April to observe the Anzac Day public holiday. Our opening hours We will: be closed on Monday 27 April reopen on Tuesday 28 April. If you are in need of urgent assistance...

  • Anzac Day Amendment Bill is open for public submissions

    On 3 April, an amendment bill to update the Anzac Day Act 1966 passed its first reading in Parliament. The  1966 Act recognises and commemorates all those who served in six named conflicts from...

  • Change to the list of Statements of Principles, August 2022

    4 minor amendment Statements of Principles came into force on 19 August 2022.   These Statements of Principles cover: Guillain-Barre syndrome osteoarthritis. More information The Statements of...

  • We will be closed from 11:30am to 1:30pm on Friday 4th December

    We will be closed for staff training from 11:30am to 1:30pm on Friday 4th December.  Contact us If you need to contact us during this time, you can: call us on Freephone 0800 483 8372 to leave a...

  • We'll be closed for Queen's Birthday

    We'll be closed for the public holiday on Monday 1 June 2020. Payments Payments won't be affected by the public holiday. We will make the regular payment on Tuesday 9 June.  Payment dates Urgent...