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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    Entitlements, services, and support
    Eligibility for these entitlements, services, and support will depend on your own circumstances.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
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    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
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    Information on payment rates and dates.
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    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
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    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
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    Information on processing times, how to make a claim, and what happens next.
    Te reo Māori
    Read some of our key pages in te reo Māori.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
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    How to invoice us to ensure we pay you quickly and correctly.
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    Information for healthcare professionals providing treatment to our clients.
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    Guidance for councils and local authorities relating to services cemeteries and memorials
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    Audiologists
    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.
    Transition Health Check
    A post-release health assessment for veterans.
    We will be using ProCare to reimburse treatment costs in 2026
    We will be changing the provider for claiming and reimbursing medical and pharmacy costs associated with a veteran’s service-related condition.

AISA Department of Corrections

Veterans’ Affairs Operating Procedures, effective 1 July 2026

Veterans’ Affairs New Zealand and the Department of Corrections have implemented Operating Procedures under an Approved Information Sharing Agreement (AISA), effective 1 July 2026, to support veterans who enter, are in, or are leaving custody.

Click here for information about the Veterans’ Affairs AISA and refer here for how this AISA respects your privacy.

The AISA enables Veterans’ Affairs and Corrections to work together while ensuring personal information is managed in line with privacy and legal requirements. The Operating Procedures sets out what information can be shared and that it can only be shared with a veteran’s consent. If a veteran does not consent, they still have the option of contacting Veterans’ Affairs on 0800 483 8372 to discuss their entitlements and available support.

The purpose of this AISA and its Operating Procedures is to ensure veterans and other Veterans’ Affairs clients are identified while in custody. Early identification of a veteran will helps minimise the risk of unintended debt by ceasing entitlements which are not paid during custody. These Operating Procedures also enable Veterans’ Affairs to confirm and, where appropriate, provide support services. This may include support during custody, when the veteran is approaching parole, and when they preparing to return to the community.

These Operational Procedures (related to this AISA) are designed to support timely, coordinated assistance for veterans, improving access to services, supporting positive outcomes during and after custody, all while maintaining their privacy.

Last Modified: 7 July 2026
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