The support you may be able to get depends on your circumstances.Currently servingWhile serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.Ex-servingWe can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.Family and whānauHow we can support you, your family and whānau.Non-military personnelNon-military personnel can have Qualifying Operational Service in certain circumstances.
We're proud to honour the service of the veteran community.Services Cemeteries and plaques and headstonesWe help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.Commemorative fundingThere are two types of financial contributions available from the Commemorative Fund.Medals and service recordsThe NZ Defence Force's Personnel Archives and Medals team administer medals and hold most New Zealand military service records.When someone diesWe may be able to provide support when someone who had Qualifying Service dies.Your family's military historyLearning more about your family's military history is a great way to honour their service.Certificate of Appreciation and Veterans' PinsThe Certificate of Appreciation and Veteran's Pin recognise operational service.
To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.Check your eligibilityCheck the support, services, or entitlements you may be able to get from us.Qualifying ServiceTo get support from us you — or certain family members — need to have Qualifying Service.Living outside NZYou can still get support from us even if you live outside NZ.Eligibility criteria for family and dependantsYou may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.Veterans of foreign militariesVeterans' Affairs New Zealand was established to support New Zealand veterans.
We put veterans and our clients at the heart of everything we do.
If you have a question at any stage, please contact us — we're here to help.
How we'll work with youWe'll work with you to help you get the best support available.Your treatment cardYour treatment card helps you get no-cost treatment and medication for your approved conditions.Your rights and responsibilitiesWe want to make sure you have the best possible experience when you deal with us.PaymentsInformation on payment rates and dates.How we make decisionsWe use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.Living outside NZYou can still get support from us even if you live outside NZ.Other benefitsYou may be able to access a range of discounts and benefits. Not only that, your family may get access too.Information about claimsInformation on processing times, how to make a claim, and what happens next.
Information for providers of services to Veterans' Affairs and our clients.Treatment cards and lettersTo help you identify our clients, we issue treatment cards and letters.Invoicing usHow to invoice us to ensure we pay you quickly and correctly.Treating our clientsInformation for healthcare professionals providing treatment to our clients.Councils and local authoritiesGuidance for councils and local authorities relating to services cemeteries and memorialsFormsForms for our clients, family and whānau, and our providers.AudiologistsSchedules of fees, invoicing and application instructions, and information for treating hearing needs.
From the Head of Veterans' Affairs—Summer 2018
Tēnā koutou katoa
All of us at Veterans’ Affairs were devastated by the unprecedented Christchurch terror attack that occurred on Friday 15 March. We have all felt raw emotions of grief and love for the victims and our fellow New Zealanders.
If you need to talk to someone, I encourage you to call or text 1737 to speak with a trained counsellor. This service is free of charge, and available day and night to callers within New Zealand.
This edition of VA News focuses on working better, together—with respect and kindness for all.
A good example of working together is the recently formed Combined Veteran Advocacy Group (CVAG), which aims to ensure ongoing communication and collaborations between all the member groups, to continually support our veteran community. Members of CVAG are the New Zealand Defence Force and Veterans’ Affairs, the Royal New Zealand Returned and Services’ Association, the No Duff Charitable Trust and the Australasian Services Care Network.
I know many of you will shortly be preparing to attend Anzac Day services here in New Zealand, and around the world. It’s a time for us to remember and acknowledge all those who have served and continue to serve today – and the sacrifices made by so many in the shaping of our lives and of our history.
Ka maumahara tonu tātou ki a rātou.
We will remember them.
Representatives at the signing of the Combined Veteran Advocacy Group charter. From left to right: Jack Steer ONZM, Royal New Zealand Returned and Services' Association; Steve Shamy, Australasian Services Care Network; Aaron Wood, No Duff Charitable Trust; Bernadine Mackenzie, Veterans' Affairs; and Bernie Grant, representing the Chief of Defence Force.