The support you may be able to get depends on your circumstances.Currently servingSupport while you're still serving.Ex-servingSupport once your regular service has finished.Family and whānauHere's how we can support you, and how you can support your family and whānau.Non-military personnelNon-military personnel can have Qualifying Operational Service in certain circumstances.
We're proud to honour the service of the veteran community.Services Cemeteries and plaques and headstonesWe help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.Commemorative fundingThere are two types of financial contributions available from the Commemorative Fund.Medals and service recordsThe NZ Defence Force's Personnel Archives and Medals team administer medals and hold most New Zealand military service records.When someone diesWe may be able to provide support when someone who had Qualifying Service dies.Your family's military historyLearning more about your family's military history is a great way to honour their service.Certificate of Appreciation and Veterans' PinsThe Certificate of Appreciation and Veteran's Pin recognise operational service.
To be eligible to receive support from us, you—or certain family members—need to have Qualifying Service.Check your eligibilityCheck the support, services, or entitlements you may be able to get from us.Qualifying ServiceTo get support from us you — or certain family members — need to have Qualifying Service.Living outside NZYou can still get support from us even if you live outside NZ.Eligibility criteria for family and dependantsYou may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.Veterans of foreign militariesVeterans' Affairs New Zealand was established to support New Zealand veterans.
We put veterans and our clients at the heart of everything we do.
If you have a question at any stage please contact us—we're here to help.
How we'll work with youWe'll work with you to help you get the best support available.Your treatment cardYour treatment card helps you get no-cost treatment and medication for your approved conditions.Your rights and responsibilitiesWe want to make sure you have the best possible experience when you deal with us.PaymentsInformation on payment rates and dates.How we make decisionsWe use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.Living outside NZYou can still get support from us even if you live outside NZ.Other benefitsYou may be able to access a range of discounts and benefits. Not only that, your family may get access too.
Information for providers of services to Veterans' Affairs and our clients.Treatment cards and lettersTo help you identify our clients, we issue treatment cards and letters.Invoicing usHow to invoice us to ensure we pay you quickly and correctly.Treating our clientsInformation for healthcare professionals providing treatment to our clients.Councils and local authoritiesGuidance for councils and local authorities relating to services cemeteries and memorialsFormsForms for our clients, family and whānau, and our providers.
We are closing early on Friday 15 November
We are moving to a new building and will be working reduced hours for a short time.
We will be closing at 2:30pm on Friday 15 November.
We will be reopening at midday on Monday 18 November.
Our phone lines will be closed during these reduced hours. You can still contact us through email or post, or call us when we have reopened.
There are a number of organisations that can provide help if you need it while we are closed.
If you have concerns with services funded by Veterans’ Affairs, contact your service provider directly.
Payments will be paid as normal, and are not affected by the reduced hours.
14 November 2019