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We'll be closed over the holidays

We'll be closed over the holidays

Office closure

Our office will be closed over the Christmas and New Year period.

Our phone line will:

  • close at 5pm on Thursday 23 December 2021
  • reopen at 8am on Wednesday 5 January 2022.

You can still use our contact form or send us an email. We will get back to you after 5 January.

Contact us

Urgent help

There are a number of other organisations that will be providing support while we're closed for the holiday season.

Visit our 'Need urgent help now?' page for more details


Over the Christmas period, the payment scheduled for Tuesday 4 January will be paid early:

  • Payments to NZ, Australian, and Cook Island bank accounts will be paid early on Friday 31 December 2021
  • Payments to all other international bank accounts will be paid on Thursday 30 December 2021.

All payments after 4 January will continue as scheduled.

List of payment dates


22 December 2021