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Change to the list of Statements of Principles, December 2023
One minor amendment Statement of Principles came into force on 19 December 2023. The amendments apply to the Balance of Probabilities version of the Statements of Principles for: Parkinson’s disease...
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News and events
Latest news See all Behind the scenes: "Finding Our Way Back To Ourselves" 17 December 2025 VA Magazine Story We'll be closed from 19 December to 5 January 2026 15 December 2025...
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You may have received a scam phone call from someone impersonating our staff
We’ve become aware that some people have received a call from someone claiming they’re from Veterans’ Affairs. The impersonator says that you may be eligible for an ex gratia payment and then asks...
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Ministerial announcement regarding Veterans’ Advisory Board report
Minister for Veterans Ron Mark has announced today the coalition Governments’ initial response to work completed by the independent statutory body, the Veterans’ Advisory Board. Read the media...
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Our phone line will be closed on Tuesday 15 March
Our phone line will be unavailable on Tuesday 15 March 2022 until 12pm. During the outage, you can still: email us leave a message or call after 12pm. Contact us Payment dates There is no...
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Increases to Veteran's Pension abatement thresholds
From 1 April 2020, you'll be able to earn more before your Veteran's Pension reduces. This is sometimes called the abatement threshold. To find out more, including the new threhold, visit the...
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New rates from 1 July 2018
From 1 July 2018 new rates—adjusted for Consumers Price Index (CPI)—will come into effect for some Scheme 2 entitlements. These changes do not affect the rates for Scheme 1 entitlements. Entitlements...
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Medical alarms and monitoring services are being updated — Veterans' Independence Programme
Our supplier for medical alarm and monitoring services, ADT Security Services, has updated their products and monitoring services. Their new alarm, emergency response, and monitoring services will...
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Notice of client consultation
We are currently running an independent client satisfaction survey through our partner Public Voice. This means that a random selection of our clients will be contacted by phone throughout the year,...
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We'll be closed from 19 December to 5 January 2026
Our office will be closed over the Christmas and New Year period. Our phone line will: close at 12:00pm on Friday 19 December 2025 reopen at 9:00am on Monday 5 January 2026. You can still use our...