Get support

The support you may be able to get depends on your circumstances.

Currently serving
While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.

Ex-serving
We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.

Family and whānau
How we can support you, your family and whānau.

Non-military personnel
Non-military personnel can have Qualifying Operational Service in certain circumstances.

Entitlements, services, and support
Eligibility for these entitlements, services, and support will depend on your own circumstances.
Remembrance

We're proud to honour the service of the veteran community.

Services Cemeteries and plaques and headstones
We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.

Commemorative funding
There are two types of financial contributions available from the Commemorative Fund.

Medals and service records
The NZ Defence Force's Personnel Archives and Medals team administer medals and hold most New Zealand military service records.

When someone dies
We may be able to provide support when someone who had Qualifying Service dies.

Your family's military history
Learning more about your family's military history is a great way to honour their service.

Certificate of Appreciation and Veterans' Pins
The Certificate of Appreciation and Veteran's Pin recognise operational service.

NZ Post Stamps
This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
Eligibility

To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.

Check your eligibility
Check the support, services, or entitlements you may be able to get from us.

Qualifying Service
To get support from us you — or certain family members — need to have Qualifying Service.

Living outside NZ
You can still get support from us even if you live outside NZ.

Eligibility criteria for family and dependants
You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.

Veterans of foreign militaries
Veterans' Affairs New Zealand was established to support New Zealand veterans.
For clients

We put veterans and our clients at the heart of everything we do.
If you have a question at any stage, please contact us — we're here to help.

How we'll work with you
We'll work with you to help you get the best support available.

Your treatment card
Your treatment card helps you get no-cost treatment and medication for your approved conditions.

Your rights and responsibilities
We want to make sure you have the best possible experience when you deal with us.

Payments
Information on payment rates and dates.

How we make decisions
We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.

Living outside NZ
You can still get support from us even if you live outside NZ.

Other benefits
You may be able to access a range of discounts and benefits. Not only that, your family may get access too.

Information about claims
Information on processing times, how to make a claim, and what happens next.

Te reo Māori
Read some of our key pages in te reo Māori.
For providers

Information for providers of services to Veterans' Affairs and our clients.

Treatment cards and letters
To help you identify our clients, we issue treatment cards and letters.

Invoicing us
How to invoice us to ensure we pay you quickly and correctly.

Treating our clients
Information for healthcare professionals providing treatment to our clients.

Councils and local authorities
Guidance for councils and local authorities relating to services cemeteries and memorials

Forms
Forms for our clients, family and whānau, and our providers.

Audiologists
Schedules of fees, invoicing and application instructions, and information for treating hearing needs.

How military service affects the health of veterans
Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.

Transition Health Check
A post-release health assessment for veterans.

We will be using ProCare to reimburse treatment costs in 2026
We will be changing the provider for claiming and reimbursing medical and pharmacy costs associated with a veteran’s service-related condition.

Get support

Back

Get support
The support you may be able to get depends on your circumstances.
Currently serving Ex-serving Family and whānau Non-military personnel Entitlements, services, and support
Remembrance

Back

Remembrance
We're proud to honour the service of the veteran community.
Services Cemeteries and plaques and headstones Commemorative funding Medals and service records When someone dies Your family's military history Certificate of Appreciation and Veterans' Pins NZ Post Stamps
Eligibility

Back

Eligibility
To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
Check your eligibility Qualifying Service Living outside NZ Eligibility criteria for family and dependants Veterans of foreign militaries
For clients

Back

For clients
We put veterans and our clients at the heart of everything we do.
If you have a question at any stage, please contact us — we're here to help.

How we'll work with you Your treatment card Your rights and responsibilities Payments How we make decisions Living outside NZ Other benefits Information about claims Te reo Māori
For providers

Back

For providers
Information for providers of services to Veterans' Affairs and our clients.
Treatment cards and letters Invoicing us Treating our clients Councils and local authorities Forms Audiologists How military service affects the health of veterans Transition Health Check We will be using ProCare to reimburse treatment costs in 2026

Search results

Displaying 91-100 of 554 results for "Workaon number for clients"

NZDF research reveals thousands of Second World War campaign medals were never claimed by veterans

For the first time since the 1950s, in-depth research has been carried out into how many Second World War campaign medals awarded to ex-serving New Zealand veterans were never claimed, and what may...
Donate objects to the National Army Museum

Since the 1970s, people have been entrusting their tangible history of service in the New Zealand Army to the National Army Museum Te Mata Toa (NAM). The museum’s collection is almost entirely...
Viet Nam veteran ex gratia update for March — Information for spouses

Ex gratia payments to surviving spouses where the veteran partner died on or prior to 1 November 2018 and had a diagnosis of MGUS or hypertension On 30 November 2021, it was announced that two new...
For clients
Australian Outreach Clinics, 22 – 26 June

We’re travelling to Australia to meet Kiwi veterans—come and see us in Perth (22 June), Gold Coast (24 June) and Sydney (26 June). It’s a chance to catch up with the Veterans' Affairs team and check...
When you die

Nobody really wants to think about the end of their life, but knowing what to include in your plans is a good place to start. Te Hokinga ā Wairua End of Life Service can help you — and your family...
Integrated Data Infrastructure (IDI)

The need for more research on Kiwi veterans has been known for a long time. The development of The Veteran, Family and Whānau Mental Health and Wellbeing Policy Framework — Te Arataki , highlighted...
Funding awarded from the Veterans' Medical Research Trust Fund

Research currently underway The Panel has agreed to fund the following research proposals, and the research projects are now underway. 2025 / 2026 funding round Dr Amanda Eng Professor Jeroen...
Payments
Payment delay for clients with Australian bank accounts

Updated 2.15pm, Tuesday 25 June 2019 We are aware of an issue with our payment system. The issue has caused clients, who receive payments from us into an Australian bank account, to not be paid...

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