- acknowledge your request—usually within 2 working days of receiving it, and
- make a decision about what—if any—information will be released no later than 20 working days after receiving your request.
Sometimes for large requests or those requiring consultation, we'll need to seek an extended time limit. If we need to do this we'll let you know and give you a specific due date.
We may seek further information from you if we feel your request isn't clear. We may also seek to refine your request if the scope is very broad.
If the information you seek is not held by us or is more closely connected to another agency we'll transfer your request to that agency. We'll tell you if we decided to transfer your request.