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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    A-Z list of services and entitlements
    View all of the services and entitlements available to qualifying veterans and their family and whānau.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
    How we'll work with you
    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
    Your rights and responsibilities
    ​We want to make sure you have the best possible experience when you deal with us.
    Payments
    Information on payment rates and dates.
    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Other benefits
    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
    Information about claims
    Information on processing times, how to make a claim, and what happens next.
    Te reo Māori
    Read some of our key pages in te reo Māori.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
    Invoicing us
    How to invoice us to ensure we pay you quickly and correctly.
    Treating our clients
    Information for healthcare professionals providing treatment to our clients.
    Councils and local authorities
    Guidance for councils and local authorities relating to services cemeteries and memorials
    Forms
    Forms for our clients, family and whānau, and our providers.
    Audiologists
    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.
Check Your Eligibility
Check Your Eligibility

Contact us

Get in touch with us if you need help or have a question.

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Preferred method of response

Please do not include any personal or financial information, such as your IRD or bank account details. 
The information you provide in this form is not encrypted. 

Also note, as we're part of the New Zealand Defence Force, there are some restrictions on what you can email us.

Restrictions on what you can email us

If you need to send us an attachment

To send us an attachment, email us directly:

veterans@nzdf.mil.nz

Make sure your attachment follows our guidelines. For example, the total size of the files in your email must be under 15MB.

Email guidelines

Request information from us

Request personal information under the Privacy Act

Make an Official Information Act (OIA) request

Contact us if you have an enquiry or complaint about our use of plain language

The Plain Language Act 2022 applies to public service agencies and Crown agents. It encourages agencies to write clearly and consistently. 

The Act does not prevent or restrict an agency from including te reo Māori in their writing.

For any enquiries or complaints about our compliance with the Plain Language Act, email our Communications team:

VA.communications@nzdf.mil.nz

New Zealand Australia Overseas
Call us 0800 483 8372 If you're outside New Zealand +64 4 495 2070

We can use the New Zealand Relay to contact you if you are deaf, hearing-impaired, deaf-blind, or speech-impaired.

New Zealand Relay website
Opening hours

Our phone lines are open from 9am to 3pm, Monday through Friday.

Postal address

Veterans' Affairs
PO Box 5146
Wellington 6140
New Zealand

Street address

Veterans' Affairs
Level 6
Reserve Bank Building
2 The Terrace
Wellington 6011
New Zealand

Call us 1800 483 837
Opening hours

Our phone lines are open from 9am to 3pm (NZ time), Monday through Friday.

Postal address

Veterans' Affairs
PO Box 5146
Wellington 6140
New Zealand

Street address

Veterans' Affairs
Level 6
Reserve Bank Building
2 The Terrace
Wellington 6011
New Zealand

Call us +64 4 495 2070
Opening hours

Our phone lines are open from 9am to 3pm (NZ time), Monday through Friday.

Postal address

Veterans' Affairs
PO Box 5146
Wellington 6140
New Zealand

Street address

Veterans' Affairs
Level 6
Reserve Bank Building
2 The Terrace
Wellington 6011
New Zealand

Last Modified: 5 April 2023