Get support

The support you may be able to get depends on your circumstances.

Currently serving
Support while you're still serving.

Ex-serving
Support once your regular service has finished.

Family and whānau
Here's how we can support you, and how you can support your family and whānau.

Non-military personnel
Non-military personnel can have Qualifying Operational Service in certain circumstances.
Remembrance

We're proud to honour the service of the veteran community.

Services Cemeteries and memorials
We help look after Services Cemeteries. We're also able to contribute towards memorial plaques and headstones.

Commemorative funding
There are two types of financial contributions available from the Commemorative Fund.

Medals and service records
The NZ Defence Force's Personnel Archives and Medals team administer medals and hold most New Zealand military service records.

When someone dies
We may be able to provide support when someone who had Qualifying Service dies.

Your family's military history
Learning more about your family's military history is a great way to honour their service.

Certificate of Appreciation and Veterans' Pins
The Certificate of Appreciation and Veteran's Pin recognise operational service.
Eligibility

To be eligible to receive support from us, you—or certain family members—need to have Qualifying Service.

Check your eligibility
Check the support, services, or entitlements you may be able to get from us.

Understand Qualifying Service
You—or certain family members—need Qualifying Service to be able to get support from us.

Living outside NZ
You can still get support from us even if you live outside NZ.

Eligibility criteria for family and dependants
You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.

Veterans of foreign militaries
Who we can support is defined by NZ legislation.

Deployment review
We are reviewing deployments since 1 April 1974 to determine if they should be considered Qualifying Operational Service.
For clients

We put veterans and our clients at the heart of everything we do.

If you have a question at any stage please contact us—we're here to help.

How we'll work with you
We'll work with you to help you get the best support available.

Your rights and responsibilities
We want to make sure you have the best possible experience when you deal with us.

Payments
Information on payment rates and dates.

How we make decisions
We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.

Your treatment card
Your treatment card helps you get no-cost treatment and medication for approved conditions.

Living outside NZ
You can still get support from us even if you live outside NZ.

Other benefits
You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
For providers

Information for providers of services to Veterans' Affairs and our clients.

Treatment cards and letters
To help you identify our clients, we issue treatment cards and letters.

Invoicing us
How to invoice us to ensure we pay you quickly and correctly.

Treating our clients
Information for healthcare professionals providing treatment to our clients.

Need urgent help now?

Get support

Back

Get support
The support you may be able to get depends on your circumstances.
Currently serving Ex-serving Family and whānau Non-military personnel
Remembrance

Back

Remembrance
We're proud to honour the service of the veteran community.
Services Cemeteries and memorials Commemorative funding Medals and service records When someone dies Your family's military history Certificate of Appreciation and Veterans' Pins
Eligibility

Back

Eligibility
To be eligible to receive support from us, you—or certain family members—need to have Qualifying Service.
Check your eligibility Understand Qualifying Service Living outside NZ Eligibility criteria for family and dependants Veterans of foreign militaries Deployment review
For clients

Back

For clients
We put veterans and our clients at the heart of everything we do.

If you have a question at any stage please contact us—we're here to help.

How we'll work with you Your rights and responsibilities Payments How we make decisions Your treatment card Living outside NZ Other benefits
For providers

Back

For providers
Information for providers of services to Veterans' Affairs and our clients.
Treatment cards and letters Invoicing us Treating our clients

Need urgent help now?

Home / Contact us

Contact us

Get in touch with us if you need help or have a question.

Email us

If you need to send us an attachment, please email us directly using your prefered email client.

Email us directly at:

veterans@nzdf.mil.nz

Request information from us

Request personal information under the Privacy Act

Make an Official Information Act (OIA) request

New Zealand Australia Overseas

Call us 0800 483 8372 If you're outside New Zealand +64 4 495 2070

You can use the New Zealand Relay to contact us if you are deaf, hearing-impaired, deaf-blind, or speech-impaired.

New Zealand Relay website

Opening hours

Our phone lines are open from 8am to 5pm, Monday through Friday.

Postal address

Veterans' Affairs
PO Box 5146
Wellington 6140
New Zealand

Street address

Veterans' Affairs
Level 6
Reserve Bank Building
2 The Terrace
Wellington 6011
New Zealand

Call us 1800 483 837

Opening hours

We're open from 8am to 5pm (NZ time), Monday through Friday.

Postal address

Veterans' Affairs
PO Box 5146
Wellington 6140
New Zealand

Street address

Veterans' Affairs
Level 11, Pacific Radiology House
142 Lambton Quay
Wellington 6011
New Zealand

Call us +64 4 495 2070

Opening hours

We're open from 8am to 5pm (NZ time), Monday through Friday.

Postal address

Veterans' Affairs
PO Box 5146
Wellington 6140
New Zealand

Street address

Veterans' Affairs
Level 11, Pacific Radiology House
142 Lambton Quay
Wellington 6011
New Zealand

Last Modified: 13 June 2019