• Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.

    If you have a question at any stage please contact us—we're here to help.
    How we'll work with you
    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
    Your rights and responsibilities
    ​We want to make sure you have the best possible experience when you deal with us.
    Payments
    Information on payment rates and dates.
    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Other benefits
    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
    Invoicing us
    How to invoice us to ensure we pay you quickly and correctly.
    Treating our clients
    Information for healthcare professionals providing treatment to our clients.
    Councils and local authorities
    Guidance for councils and local authorities relating to services cemeteries and memorials
    Forms
    Forms for our clients, family and whānau, and our providers.
Need urgent help now?
Need urgent help now?
Home / Contact us / Emergency information for staff

Emergency information for staff

Emergency information for staff

This page has been activated for our response to COVID-19.

Staff should not come into the office unless instructed (Orange)

You should remain working from home unless your manager has said otherwise.

Stay at home if you have any symptoms.

Information on how work is affected at Orange

Updated 10am Thursday 15 September 2022

What you need to know

We no longer work under the COVID-19 Protection Framework (traffic lights). We are back to business as usual.

From 1 October, that means: 

  • non-essential projects, like the Veterans' Pin and Certificate of Appreciation, are resuming
  • we will host in-person events
  • you can contact us as usual.

Advice and support

Please remember:

  • If you have cold or flu-like symptoms get tested.
  • Regularly wash your hands.
  • If you are sick, stay home.
  • Sneeze and cough into your elbow.
  • If concerned about your wellbeing or your health conditions consult with your GP.
  • Be kind to others.

Support for you

We are in unprecedented times and news and discussion about COVID-19 will affect everyone differently. It's normal to feel a wide range of emotions including being stressed or anxious. Kindness is an incredibly powerful way to show you are united against COVID-19.

For more information on looking after your mental wellbeing, check the dedicated COVID-19 website.

Visit covid19.govt.nz to find out more(external link)

If you feel you are not coping, it is important to talk with a health professional. For support with grief, anxiety, distress or mental wellbeing, you can call or text 1737 — free, anytime, 24 hours a day, 7 days a week — to talk with a trained counsellor.

Staff can also contact the NZDF4U support line

NZDF4U support line(external link)

The New Zealand Defence Force has also published a COVID-19 Wellness Guide. It has advice for the wider military community and their whānau.

Read the NZDF COVID-19 Wellness Guide(external link)

Related pages

Last Modified: 9 March 2023
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