Veterans' Affairs' COVID-19 information hub

Veterans' Affairs' COVID-19 information hub

This dedicated section of our website has information about how we’re responding to COVID-19. We will keep this section updated with the latest information.

Updated 11:59pm Wednesday 13 May 2020

At COVID-19 Alert Level 2 (Reduce) more of our regular services are being resumed. 

At Alert Level 2:

  • Our phone lines will reopen on Monday 18 May. 
  • All remaining VIP services are being resumed. 

You can find more specific information about these changes on this page. 

More information about the Alert Level at link)

We're still working, but in different ways.

Our staff are gradually returning to the workplace and the majority of staff are still working from home.

Regular payments will continue to be paid.

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What we're doing at Veterans' Affairs

Like many other organisations, we have activated our business continuity plan. Our leadership team continues to meet daily, and is working to ensure we can continue to operate.

Our staff are gradually returning to the workplace and the majority of staff are still working from home. They have secure and reliable access to our IT systems, which means clients will continue to receive critical payments.

You can contact us

Our inbound phone lines are now open between 9am and 4pm. If you call outside of these hours you will be able to leave a message and we can call you back. 

Contact us

We're continuing to make regular payments

We will continue to make regular payment to clients. This includes:

  • War Disablement Pension
  • Disablement Pension
  • Independence Allowance
  • Weekly Compensation
  • Weekly Income Compensation
  • Surviving Spouse or Partner Pension
  • Children's Pension
  • Dependant's Pension

Upcoming payment dates

Income compensation

If you receive income compensation you need to obtain a new medical certificate when your current certificate expires. We are not extending certificates that expire during Level 2. 

Veterans' Independence Programme services

During COVID-19 Alert Level 3 and 4, most of our services were suspended. 

All VIP services are now operating under Alert Level 2. You should expect to be contacted by the service provider to discuss resuming the service. 

This only affects services provided in New Zealand.

We have stopped non-essential work

Some of our non-essential work is still suspended under Alert Level 2


Commemorative programmes

Some of our commemorative programmes are suspended until further notice. These programmes are:

Suspending these programmes will free-up staff to support our colleagues in other parts of Veterans’ Affairs. This will ensure that we can continue to provide critical support to veterans and their whānau.

We are strongly discouraging commemorative travel following the New Zealand Government’s advice against all international travel.

Visit SafeTravel for more information about the travel advisory(external link)

Outreach events

All our outreach events remain cancelled until further notice. This includes our:

  • Auckland case management clients
  • RSA Forums
  • presentations and expos on NZDF camps and bases.
Support for you

We are all in this together. Eradicating the disease is vital to protect people’s health and ensure our health system can cope and look after New Zealanders who become sick.

The government has established a dedicated website with everything you need to know about COVID-19 in one place, including:

  • what assistance is available
  • how you can help stop the spread of the virus
  • what you need to do at each alert level.

Visit link)

The New Zealand Defence Force has published a COVID-19 Wellness Guide. It has advice for the wider military community and their whānau.

Read the NZDF COVID-19 Wellness Guide version 4(external link)