Veterans' Affairs' COVID-19 information hub

Veterans' Affairs' COVID-19 information hub

This dedicated section of our website has information about how we’re responding to COVID-19. We will keep this section updated with the latest information.

Updated 10:00am Tuesday 16 November 2021

What you need to know

From 11:59pm Tuesday 16 November:

VIP services will be affected in Auckland only.

Changes:

  • Part of Waikato move down to Alert Level 2. 

No change:

  • Auckland remains at Alert Level 3.
  • The rest of New Zealand remains at Alert Level 2.

Updated: View the exact boundary on the boundary map(external link)(external link)

At level 3, Veterans' Independence Program (VIP) services are affected.
At level 2, VIP services will resume. 

More information on VIP services during Covid-19

Our office is in Wellington, so our staff operate under alert level 2. 
That means: 

  • our inbound phone lines are open
  • our staff are working from home where possible.

Find out more information about the Alert Levels at Covid19.govt.nz(external link)(external link)

You can now contact us as usual

Our inbound phone lines are open between 8am and 5pm. You can call us on 0800 483 8372.

Please be patient — if you've left us a message, we'll get back to you as soon as we can. 

You can also email us at veterans@nzdf.mil.nz or send us a message through this website.

Contact us

Payments

Regular payments will continue to be paid.

More information on payments

Veterans' Independence Programme (VIP) services

Some VIP services are reduced at level 3 (Auckland)
VIP services can all continue at level 2 (rest of New Zealand)

At alert level 3 (Auckland)

Some VIP services are available at level 3.

Available services

Services that can continue at level 3 are:

  • lawn mowing and gardening, provided by Crewcut NZ
  • house washing, provided by Chemwash
  • monitoring and installation of medical alarms, provided by ADT. 

The providers will contact you before arriving and will be contactless where possible. 

If you don't want to receive services at level 3, please contact us as well as the provider.

Contact us

Suspended services

Services that are suspended at level 3 are:

  • housework services, provided by HealthCare NZ
  • podiatry, by Foot Mechanics Podiatry — any urgent or acute need should be referred to the local DHB or your GP.

Medical alarms will continue to be monitored by ADT Security Services.

More information on Veterans' Independence Programme

At alert level 2 (the rest of New Zealand)

VIP services can continue at level 2.

Available services

Services that can continue at level 2 are:

  • lawn mowing and gardening, provided by Crewcut NZ
  • house washing, provided by Chemwash
  • housework services, provided by HealthCare NZ
  • podiatry, by Foot Mechanics Podiatry
  • monitoring and installation of medical alarms, provided by ADT. 

The providers will be contactless or socially distant where possible. Please maintain a safe distance from the staff. 
Services may not be available if the provider would need to cross the level 3 boundary at any point.  

If you don't want to receive services at level 2, please contact us as well as the provider.

Contact us

More information on Veterans' Independence Programme

Veteran's Pin and Certificate of Appreciation programme

We have temporarily suspended applications for the Veteran's Pin and Certificate of Appreciation programme. Suspending this programme frees-up staff to support our colleagues in other parts of Veterans’ Affairs. This will ensure that we can continue to provide critical support to veterans and their whānau.

Outreach events

All our outreach events remain cancelled until further notice. This includes our:

  • Auckland case management clients
  • RSA Forums
  • presentations and expos on NZDF camps and bases.