The average time that it takes to obtain the additional information required for a claim is currently 168 days
Requesting information from health specialists can take a long time.
For example, information requested from an Optometrist on 1 September 2022 was received on 15 February 2023 (167 days).
An Orthopaedic Specialist was asked for more information on 13 October 2022, and that was received on 2 May 2023 (201 days).
Another request to an Orthopaedic Specialist took 164 days before they got back to us.