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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    Entitlements, services, and support
    Eligibility for these entitlements, services, and support will depend on your own circumstances.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
    How we'll work with you
    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
    Your rights and responsibilities
    ​We want to make sure you have the best possible experience when you deal with us.
    Payments
    Information on payment rates and dates.
    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Other benefits
    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
    Information about claims
    Information on processing times, how to make a claim, and what happens next.
    Te reo Māori
    Read some of our key pages in te reo Māori.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
    Invoicing us
    How to invoice us to ensure we pay you quickly and correctly.
    Treating our clients
    Information for healthcare professionals providing treatment to our clients.
    Councils and local authorities
    Guidance for councils and local authorities relating to services cemeteries and memorials
    Forms
    Forms for our clients, family and whānau, and our providers.
    Audiologists
    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.
    Transition Health Check
    A post-release health assessment for veterans.
    We will be using ProCare to reimburse treatment costs in 2026
    We will be changing the provider for claiming and reimbursing medical and pharmacy costs associated with a veteran’s service-related condition.

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  • Changes to the list of Statements of Principles, 10 December 2020 2020

    On 10 December 2020 a change was made to the list of Australian Statements of Principles that apply in New Zealand. The Statements of Principles are a tool to determine if an injury, illness or death...

  • We'll be closed on Monday 20 January

    Veterans' Affairs will be closed for Wellington Anniversary on 20 January 2020. Urgent help There are a number of organisations that can provide help if you need it on Waitangi Day. Visit our 'Need...

  • Processing times for claims

    Last updated: 4 February 2026 The average number of days it takes to process a claim at 30 June 2025 Types of claims 1 January to 30 June 2023 1 July to 31 December 2023 1 January to 30 June 2024 1...

  • Treatment cards and letters

    About treatment cards and letters A treatment card will most likely be called a War Pension Treatment Card. However, we may have issued our client a treatment letter instead. This contains the exact...

  • We'll be closed over Easter

    Veterans' Affairs will be closed for the public holidays on: Easter Friday - 19 April Easter Monday - 22 April. We'll also be closed on Anzac Day - 25 April. Anzac Day 2019 Urgent help There are a...

  • Information about claims

  • A tewhatewha design for Veterans' Affairs

    To honour our Māori veterans and our korero with them, Veterans’ Affairs has created a tewhatewha-inspired design. A tewhatewha (teff-ah teff-ah) is a long-handled fighting staff that was used in...

  • Viet Nam veteran Memorandum of Understanding

    This Memorandum is not intended to be legally binding, but is instead a statement of the Parties' positions and best intentions. The Memorandum included: an acknowledgement and apology to all Viet...

  • We'll be closed for Wellington Anniversary on Monday 24 January

    We'll be closed for the Wellington public holiday on Monday 24 January 2022. We will reopen on Tuesday 25 January.  Our phone line will be unattended for the day. You can still email us or leave...

  • The RNZRSA is accepting applications for financial assistance

    The Royal New Zealand Returned and Services’ Association (RNZRSA) recently received a Government grant of $2million. The grant is to help provide support to serving and ex-serving members of the New...