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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    Entitlements, services, and support
    Eligibility for these entitlements, services, and support will depend on your own circumstances.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
    How we'll work with you
    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
    Your rights and responsibilities
    ​We want to make sure you have the best possible experience when you deal with us.
    Payments
    Information on payment rates and dates.
    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Other benefits
    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
    Information about claims
    Information on processing times, how to make a claim, and what happens next.
    Te reo Māori
    Read some of our key pages in te reo Māori.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
    Invoicing us
    How to invoice us to ensure we pay you quickly and correctly.
    Treating our clients
    Information for healthcare professionals providing treatment to our clients.
    Councils and local authorities
    Guidance for councils and local authorities relating to services cemeteries and memorials
    Forms
    Forms for our clients, family and whānau, and our providers.
    Audiologists
    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.
    Transition Health Check
    A post-release health assessment for veterans.
    We will be using ProCare to reimburse treatment costs in 2026
    We will be changing the provider for claiming and reimbursing medical and pharmacy costs associated with a veteran’s service-related condition.

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Displaying 341-350 of 354 results for "real me help line number"

  • How we'll work with you

    Our case management approach We may assign a case manager to you, depending on the type of support that you require and the complexity of your needs.  They'll also discuss with you any treatment...

  • Nominations open for Invictus Games 2027

    Serious injury or illness can have profound and enduring effects on Sailors, Soldiers, and Aviators, physically, psychologically, and socially. Whether sustained on operations or during service at...

  • 'Back to Timor' (2025 Documentary)

    It has been 25 years since the NZDF and NZ Police began serving in East Timor. This year, a group of Kiwi East Timor veterans returned to Timor-Leste to film a documentary about their journey and to...

  • Children's Pension

    For the Children's Pension, our definition of "parent" includes a natural parent, adoptive parent, guardian, or grandparent. Who can get this If your natural parent, adoptive parent, guardian, or...

  • Veterans Support Amendment Bill No 2 passes third reading

    The Veterans’ Support Amendment Bill No 2 passed its third reading in the House on 30 July 2020. The Bill amends the Veterans’ Support Act 2014 and addresses a number of recommendations included in...

  • Hearing Aids and Appliances

    Who can get this You may be able to get this if you have Qualifying Service and either: have hearing loss or tinnitus because of this Qualifying Service, or you get Weekly Income Compensation because...

  • Privacy statement

    This privacy statement explains how we manage your personal information in accordance with the Privacy Act 2020. Who is Veterans’ Affairs? We are a unit of the New Zealand Defence Force established...

  • Treatment

    We put your GP at the centre of your treatment. This gives your GP a broad view of your health and ensures that any treatment plans take into account all the conditions that you might have. Treatment...

  • The New Zealand Wars Study Centre

    The NZDF is now using lessons from New Zealand’s own turbulent past to help prepare modern-day personnel to meet the challenges of the future. Te Kura o Nga Pakanga o Aotearoa – the New Zealand Wars...

  • Joint media release — International Ministerial (5-Eyes) Conference on Veterans' Issues

    The Hon Darren Chester MP Minister for Veterans' Affairs Minister for Defence Personnel Minister Assisting the Prime Minister for the Centenary of ANZAC The Rt Hon Tobias Ellwood MP Minister for...