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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    Entitlements, services, and support
    Eligibility for these entitlements, services, and support will depend on your own circumstances.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
    How we'll work with you
    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
    Your rights and responsibilities
    ​We want to make sure you have the best possible experience when you deal with us.
    Payments
    Information on payment rates and dates.
    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Other benefits
    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
    Information about claims
    Information on processing times, how to make a claim, and what happens next.
    Te reo Māori
    Read some of our key pages in te reo Māori.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
    Invoicing us
    How to invoice us to ensure we pay you quickly and correctly.
    Treating our clients
    Information for healthcare professionals providing treatment to our clients.
    Councils and local authorities
    Guidance for councils and local authorities relating to services cemeteries and memorials
    Forms
    Forms for our clients, family and whānau, and our providers.
    Audiologists
    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.
    Transition Health Check
    A post-release health assessment for veterans.
    We will be using ProCare to reimburse treatment costs in 2026
    We will be changing the provider for claiming and reimbursing medical and pharmacy costs associated with a veteran’s service-related condition.

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  • Travel Allowance

    Who can get this To get Travel Allowance, you must be on one of these permanently or for 3 continuous years: War Disablement Pension with your impairment being at least 100% Disablement Pension for...

  • We'll be closed for Wellington Anniversary Day on 23 January

    We will be closed for the public holiday on  Monday   23 January. You can still contact us to leave a message during this time. Contact us Payments Payments are not affected by this...

  • How we use ​whole-person impairment

    Ratings used to determine compensation We use 'whole-person impairment' to determine: how much impairment compensation someone can get whether family members are able to get certain compensation...

  • Living in Australia

    Check if you are eligible for support The easiest way to check if you or your family and whānau are eligible is to use our "Check your eligibility" tool. It only takes a few minutes.  Check your...

  • VEAB decision in the case of Tā Harawira Gardiner

    The Veterans’ Entitlement Appeal Board (VEAB) recently released its decision on the appeal made to it by Tā Harawira Gardiner. The Board decision was that his claim for glioblastoma must be treated...

  • Service records

    You can access: your own service records if you are — or have been — a member of the NZ Defence Force the records of someone who’s deceased if you’re eligible. If you would like the service...

  • Retirement Lump Sum

    Who can get this Before turning 65, you must have been on any one of these for more than 10 years. Veteran's Pension Weekly Compensation Weekly Income Compensation Economic Pension War Service...

  • Sharon's corner — July 2019

    VA News sat down with Sharon Cavanagh, Manager of Veterans' Services, to talk about what has been happening at Veterans' Affairs over the last three months. Sharon Cavanagh, Manager of Veterans'...

  • Update: The next ex gratia payment date for eligible veterans is 1 November 2022

    On 30 November 2021, it was announced that two new conditions have been added to the list of Prescribed Conditions eligible for an ex gratia payment under the 2006 Memorandum of Understanding (MOU)....

  • The appeal process

    When a decision may be appealed You can appeal the outcome of a review decision. You must lodge your appeal within 6 months of the date of the review decision. How to lodge an appeal Complete the...