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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
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    We'll work with you to help you get the best support available.
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    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
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    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
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    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
    Information about claims
    Information on processing times, how to make a claim, and what happens next.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
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    Information for healthcare professionals providing treatment to our clients.
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    Guidance for councils and local authorities relating to services cemeteries and memorials
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    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
Check Your Eligibility
Check Your Eligibility

The appeal process

You can appeal the outcome of a review decision.

When a decision may be appealed

You can appeal the outcome of a review decision. You must lodge your appeal within 6 months of the date of the review decision.

How to lodge an appeal

  1. Complete the Appeal against Review Decision application form
  2. Submit it to the Secretariat of the Veterans' Boards.

Download the Appeal against Review Decision application form [PDF, 376 KB]

How your appeal will be handled

Your appeal will be decided by the Veterans’ Entitlements Appeal Board. This Board is:

  • independent of Veterans’ Affairs and
  • made up of at least one lawyer and two medical practitioners — one nominated by the RNZRSA.

You may attend the appeal hearing:

  • in person — we’ll meet reasonable and necessary costs of your travel within New Zealand, or
  • remotely — for example, by video conference or phone.

If the Board agrees, you can have someone represent you at the hearing. We cannot cover any costs related to their attendance at the hearing.

Veterans' Entitlement Appeal Board

Eligibility checker
Last Modified: 27 July 2022
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