How to make a claim
How to make a claim
If you are a veteran with qualifying service, there are a number of ways that you can claim for support.
If you have an injury or health condition that you think relates to your qualifying service, we may be able to help.
How to make a claim
-
Step 1 Find the correct claim form
There are two main claim forms
The form that is right for you depends on when your qualifying service took place. If you use the wrong form, we will still accept it.
If you served before 1 April 1974 or in Viet Nam, use the Disablement Pension application form.
Disablement Pension application form
If you served after 1 April 1974, the the Veteran Support application form.
Veteran Support application form
Forms for all entitlements and services are available online
If you have a different requirement, for example, for help around the home, you can download the specific claim form.
Complete list of our forms online
Contact us if you need help to find the correct form
We can let you know which form to use and whether you need to do anything else to make the claim.
-
Step 2 Fill out the claim form
Our forms are in the PDF file format. They can all be printed off.
Some of our forms have fillable fields. These enable you to type your answers into the form. If you do this, you can either save them and print them off, or save them and email them to us (after they have been completed).
Use the checklist on the form to see what steps to take and what documents to include. Ensure you complete all required sections, including the signature, supporting documents, and copies of identification (if needed).
In many cases, we can process your claim quickly if we have all the information required.
-
Step 3 Email or post us your completed claim form
You can either email us a digital version of your application or post a paper copy of your form with all the supporting information.
To email us a digital copy of your claim
Email the form and any supporting documents to:
Make sure your attachments follow our guidelines. For example, the total size of the files in your email must be under 15MB.
To send us a paper copy of your claim
Send the form and any supporting documents to:
Veterans' Affairs
PO Box 5146
Wellington 6140
New Zealand
What happens next?
We will let you know that we have received your claim.
While you are waiting for your claim to be processed
Once you have sent us your claim, you should continue to get any treatment you need through your medical practitioners.
Keep receipts for any treatment you pay for during this time. We may be able to reimburse you for some treatment costs if your claim is accepted.
