Representatives help you work with us
You can appoint a representative for any reason. This may be because you:
- live overseas
- have difficulty communicating
- don't feel comfortable talking with us
- are unwell.
You can have multiple representatives, and each one can have a different level of responsibility.
What they can do
A representative can only do what you let them. You set this out in detail when you appoint them.
You might want your representative to:
- help with a single aspect of a claim
- make enquiries about a claim
- receive copies of your mail
- help you complete application forms on your behalf.
A representative can not:
- receive payments or entitlements on your behalf
- make decisions or sign documents on your behalf — only you can do that
- get your mail or other communications on your behalf — they can get a copy sent to them
- get your records — unless you explicitly approve this.
We don't cover a representatives' expenses.