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Information about claims
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What to expect after you have made a claim
Step 1 We receive and acknowledge your claim We will send you a letter acknowledging that we have received your claim. We will let you know if we need any more information. …
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How to make a claim
If you have an injury or health condition that you think relates to your qualifying service, we may be able to help. Qualifying service explained Conditions we cover How we determi…
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Determining a claim under section 14 or section 15(4) of the Veterans’ Support Act 2014
We are obliged to make decisions on claims according to the steps outlined in sections 14 and 15 of the Veterans’ Support Act 2014 . Most decisions will be made through section 14. Read the Veter…
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High Court decision about the appeal of Lieutenant Colonel Tā Harawira Gardiner’s claim
On 20 July 2023, the High Court of New Zealand released its decision about an appeal against a decision made by the Veterans’ Entitlements Appeal Board (VEAB). They directed the VEAB to consider …
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How to make a claim for a condition not explained by a Statement of Principle (section 15)
View this page as a two-page PDF [PDF, 280 KB] The Statement of Principles reflect the current and most up-to-date scientific consensus about the causes of a service-related health condition. W…
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How applications for hearing loss work
Step 1 The veteran makes an application for hearing loss, tinnitus, or both The veteran applies for hearing loss using either the Disablement Pension Application form or the Veteran Supp…
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Processing times for claims
Last updated: 4 August 2025 In the last six months, we have processed more claims than those that have come in. This has enabled us to progress the oldest claims. This is reflected in some of the pro…
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Survivor's grant
Who can get this You may be able to get this if: someone has Qualifying Operational Service after 31 March 1974 outside of Viet Nam, a…