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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    Entitlements, services, and support
    Eligibility for these entitlements, services, and support will depend on your own circumstances.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
    How we'll work with you
    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
    Your rights and responsibilities
    ​We want to make sure you have the best possible experience when you deal with us.
    Payments
    Information on payment rates and dates.
    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Other benefits
    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
    Information about claims
    Information on processing times, how to make a claim, and what happens next.
    Te reo Māori
    Read some of our key pages in te reo Māori.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
    Invoicing us
    How to invoice us to ensure we pay you quickly and correctly.
    Treating our clients
    Information for healthcare professionals providing treatment to our clients.
    Councils and local authorities
    Guidance for councils and local authorities relating to services cemeteries and memorials
    Forms
    Forms for our clients, family and whānau, and our providers.
    Audiologists
    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.
    Transition Health Check
    A post-release health assessment for veterans.
    We will be using ProCare to reimburse treatment costs in 2026
    We will be changing the provider for claiming and reimbursing medical and pharmacy costs associated with a veteran’s service-related condition.

Search results

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  • Christmas/New Year holiday information

    Office closure Our office will be closed over the Christmas and New Year period. Our enquiry line will: close at 4pm on Friday 21 December 2018. reopen at 8am on Monday 7 January 2019. There are a...

  • We'll be closed over the holidays

    Office closure Our office will be closed over the Christmas and New Year period. Our phone line will: close at 5pm on Thursday 23 December 2021 reopen at 8am on Wednesday 5 January 2022. You can...

  • We'll be closed from 19 December to 5 January 2026

    Our office will be closed over the Christmas and New Year period. Our phone line will: close at 12:00pm on Friday 19 December 2025 reopen at 9:00am on Monday 5 January 2026. You can still use our...

  • Treatment

    We put your GP at the centre of your treatment. This gives your GP a broad view of your health and ensures that any treatment plans take into account all the conditions that you might have. Treatment...

  • Our phone line will be closed on Tuesday 15 March

    Our phone line will be unavailable on Tuesday 15 March 2022 until 12pm. During the outage, you can still: email us leave a message or call after 12pm.  Contact us Payment dates There is no...

  • In her own words: Warrant Officer Class 2 Kirsty Meynell

    “As a female service person the struggle is real. I am a veteran, I am female, I’ve seen the horror, yet I am still reprimanded by people for wearing my father’s medals on the wrong side of my chest....

  • The September VA case management clinic is cancelled

    Due to the different Covid-19 Alert Levels across the country, the upcoming Auckland case management clinic on 28 September has been cancelled. Our case managers will make direct contact with those...

  • Gerard Wood | From military nurse to veteran advocate

    Veterans who have been to our forums and expos will probably have met Gerard Wood (Ret Lt Col) in the Veterans' Affairs team — a larger-than-life character brimming with good humour, lots of...

  • Chat with Pat—Summer 2018

    Pat Povey is a familiar face—or voice—to many veterans and their whānau. VA News sat down with Pat in our new regular series 'Chat with Pat'. VA News : It’s nearly the end of the year Pat. What are...

  • ​Transport for Independence—Social Rehabilitation

    Who can get this You may be able to get this if: you have Qualifying Service, and you have a condition related to your Qualifying Service Qualifying Service explained You may also be able to get...