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  • Discretionary Veterans' Independence Programme (VIP) Services

    Who can get this The Discretionary Veterans' Independence Programme (VIP) Services are available to veterans: that  do have qualifying service who  do not have a service-related illness who...

  • Bill Russell: From stamps to signaller and back again

    From beginning his career with NZ Post to initiating a veteran stamp series, and from installing a radio system for the NZ Army and then joining up, Bill Russell’s life is one of crossing paths of...

  • How applications for hearing loss work

    Step 1 The veteran makes an application for hearing loss, tinnitus, or both The veteran applies for hearing loss using either the Disablement Pension Application form or the Veteran Support...

  • Information for audiologists

    Our role We want: veterans to have access to suitable hearing aids as quickly as possible after a hearing loss or tinnitus claim is accepted. to streamline the process for all parties: veterans...

  • How to make a claim

    If you have an injury or health condition that you think relates to your qualifying service, we may be able to help.  Qualifying service explained  Conditions we cover How we determine if...

  • Hearing aid schedule of fees

    Veterans’ Affairs New Zealand (VA) has set this schedule of fees to be effective from 11 September 2023 . This schedule covers the assessment, trial, and fitting of hearing aids. Veterans' Affairs...

  • Satisfaction surveys

    2025 client satisfaction survey From 9 June to 7 July 2025, PublicVoice contacted clients by telephone to ask for their feedback on a variety of topics. 533 clients were contacted. The final sample...

  • What to expect

    Leaving the military often means some big changes, especially if you have been in the military for a long time. When it happens it can be a shock and things might not always go to plan....

  • Changes to the list of Statements of Principles and names of conditions, August 2021

    On 5 August 2021 changes were made to: the list of Australian Statements of Principles that apply in New Zealand the list of accepted late-onset conditions. Statements of Principles The Statements of...

  • Our history

    The history of support for veterans as a timeline Step 1 1915 The War Pensions Act 1915 provided for War Pensions Boards to administer war pensions. The boards contained three, then later four...