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  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    Entitlements, services, and support
    Eligibility for these entitlements, services, and support will depend on your own circumstances.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
    How we'll work with you
    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
    Your rights and responsibilities
    ​We want to make sure you have the best possible experience when you deal with us.
    Payments
    Information on payment rates and dates.
    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Other benefits
    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
    Information about claims
    Information on processing times, how to make a claim, and what happens next.
    Te reo Māori
    Read some of our key pages in te reo Māori.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
    Invoicing us
    How to invoice us to ensure we pay you quickly and correctly.
    Treating our clients
    Information for healthcare professionals providing treatment to our clients.
    Councils and local authorities
    Guidance for councils and local authorities relating to services cemeteries and memorials
    Forms
    Forms for our clients, family and whānau, and our providers.
    Audiologists
    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.
    Transition Health Check
    A post-release health assessment for veterans.
    We will be using ProCare to reimburse treatment costs in 2026
    We will be changing the provider for claiming and reimbursing medical and pharmacy costs associated with a veteran’s service-related condition.

Search results

Displaying 21-30 of 407 results for "submit claim through NEO"

  • Processing times for claims

    Last updated: 4 February 2026 The average number of days it takes to process a claim at 30 June 2025 Types of claims 1 January to 30 June 2023 1 July to 31 December 2023 1 January to 30 June 2024 1...

  • UK government awarding medals to British Nuclear Test Veterans

    In November 2022, the Government of the United Kingdom announced it would be awarding medals to all Commonwealth Armed Forces — or next of kin — involved in the United Kingdom’s Nuclear Test...

  • Commemorative Project Contribution

    Who can get this Projects might be able to get a Commemorative Project Contribution if they: are NZ based, and commemorate NZ veterans’ enduring contributions through Qualifying Operational...

  • How we treat your information and privacy

    Your privacy is important to us We value the privacy of information that we receive. We follow best practices to comply with the Privacy Act 2020. Read more about the Privacy Act 2020 (external link)...

  • Secretariat of veterans' boards

    The secretariat supports the: Veterans' Advisory Board Veterans' Health Advisory Panel Veterans' Entitlements Appeal Board Veterans' Service Review Panel .  The secretariat consists of a small...

  • Responsibilities for veterans on Weekly Compensation

    What we'll do to support you Weekly Compensation is designed to support veterans financially after they are assessed as unfit for full-time work as a result of an accepted service-related condition....

  • The appeal process

    When a decision may be appealed You can appeal the outcome of a review decision. You must lodge your appeal within 6 months of the date of the review decision. How to lodge an appeal Complete the...

  • SSAANZ: Peace in the outdoors

    David Benfell found peace in the outdoors. Maybe it was from the wide-open space, the fresh air, the sounds of a river or a stream, the texture of the tussock or the splash of a wave — maybe it is...

  • Case Management Clinic | Ranfurly Veterans' Centre, Auckland

    What you can expect Case management clinics are a chance to book a one-on-one appointment with a Veterans' Affairs case manager.  These clinics are designed for both: current clients — both...

  • Recommendations from the Paterson Report

    Update on recommendations as of April 2021. More focus on the needs of veterans Recommendation Status 1.   The Act is amended so Veterans’ Affairs has more flexibility to meet individual and...